Nov 19, 2025,
What happened?: An official domain is not being used. By checking your submission Present an official domain that is aligned with your brand/website. If it is not possible, please, use the "additional information" section to explain why your website does not have an official domain.Hello team,
Thank you for reaching out to Onboarding and Compliance Support. I’m Ignacio L, and I’m more than happy to assist you today.
Upon checking your submission I could see it was rejected mainly due to:
What happened?: No opt-in sample was found on your website, this is the main rejection reason.
How can this be fixed? In that sense, to ensure compliance and approval, a proper opt-in should look like this and must be located in the same section. where you are collecting your end-users phone number informationIn other words, it should include
-Consent: Clearly stating that providing a phone number means agreeing to receive messages.
- Phone field: a space where you are collecting your end-users information
- Type of messages (e.g., marketing, order updates, appointment reminders, etc.)
- Message frequency (e.g., message frequency may vary)
- That message/data rates may apply
- How to opt out (e.g., “Reply STOP to unsubscribe”)
- The opt-in language must name the specific business that will be sending the messages (not just “we” or “our company”).
- One-click consent (e.g., submitting a form without checking a box) Checkbox must not be preselected
- Privacy Policy --> Must be accessible from the same page or within the same flow.
Please note:Any business with a terms of service or privacy policy that mentions sharing, selling or renting consumer data/opt-in information with third parties, affiliates or other companies is considered noncompliant.
A compliant Privacy Policy must state that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Please note: if you intend to send more than one type of messages/ have more than one type of use cases, create separate opt-in for each one of use cases so your end users can properly consent what kind of messages they would like to receive.
A good example would be:
By providing your phone number, you agree to receive SMS notifications about XXXXX from [Organization Name]. Message frequency varies. Message & data rates may apply. You can reply STOP to opt out at any time. [Privacy Policy]
What happened?: We were not able to find a privacy policy on your website.
How can this be fixed? Create a compliant privacy policy. Please keep in mind that:Any business with a terms of service or privacy policy that mentions sharing, selling or renting consumer data/opt-in information with third parties, affiliates or other companies is considered noncompliant.
A compliant Privacy Policy must state that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.